Browse our FAQs or reach our team directly. Most issues are resolved in under 24 hours.
Frequently asked
Pick a topic, click a question to expand.
Most families are up and running in under 30 minutes. The mobile app walks you through plug-in, Wi-Fi connection, profile creation, and your first chores.
A central, visible spot — kitchen, hallway, or entryway works best. Wall-mount hardware and a tabletop stand are both included.
The Starter Kit works without them, but they're what make follow-through automatic. The Access Point manages Wi-Fi; the SmartPlug cuts real power to TVs and consoles.
The Hub supports 2.4 GHz and 5 GHz networks (WPA2/WPA3). If you have a mesh router, place the Access Point on the same network as your primary node.
Yes. Just unplug, move, and reconnect. All your rules and chore history sync automatically.
Open the parent app → Family → Add child. Each child gets their own dashboard on the Hub with individual chores and earned-time balances.
Yes — both parents can have full access. Open Settings → Co-parent → Send invite. They install the app on their phone and accept.
Open a child profile → Screen time → adjust the Daily limit, then split between Free (automatic) and Earnable (unlocked by chores).
Some chores (like room cleaning) require parent approval before earned time unlocks. You can mark chores as auto-approve in their settings.
Kids see their progress on the Family Hub touchscreen — that's where the visible system lives. The parent app is for grown-ups only.
Open the app → Settings → Subscription → Cancel. You retain full access through the end of the current billing period.
Your subscription auto-renews at $9.99/mo or $99.99/yr. We'll email you 7 days before the renewal date so you can adjust if needed.
Yes — switch any time from Settings → Subscription. We pro-rate the change so you only pay the difference.
Settings → Privacy → Delete account. All personal data is removed within 30 days, except records we're legally required to keep.
Orders ship within 1–2 business days. You'll get a tracking number by email once your order leaves our warehouse.
30 days, no questions asked. Email support with your order number and we'll send a prepaid return label. Refund hits your card within 5 business days of receipt.
Email support@earnitkid.com with a photo and your order number. We ship a replacement same-day at no cost.
Currently US and Canada only. International shipping is rolling out soon — join our newsletter on the homepage to be notified.
Still need help?
Email our support team — we reply within 24 hours, usually faster.
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Reach our support team at any time. We reply within 24 hours, usually faster.